General conditions
These general terms and conditions apply to all purchases made through Keiko & Hana's online shop. If you have any questions,info@keikohana.comPlease contact us.
Scope of application
By placing an order, you agree to these general terms and conditions.
Product information
We strive to provide accurate product descriptions and the latest information. However, typographical errors or inaccuracies may occasionally occur.
Order and Payment
Your order will be processed after full payment has been confirmed. Available payment methods may vary depending on your country. It is your responsibility to check the payment methods available in your region.
Processing and Delivery
Processing time: 1-3 business days. Delivery time: 8-9 business days (depending on destination). All packages are shipped directly from our suppliers in China.
Returns and cancellations
Please refer to our separate return policy for all applicable conditions.
responsibility
If the tracking information indicates that the item has been delivered to the address you provided, we are not responsible for any loss or damage that occurred during transit. Please be sure to carefully check your contact information.
Order cancellation
Customers can cancel their order within one hour of placing it, provided the order has not yet been processed or shipped. After this deadline, orders cannot be canceled and the standard return policy applies.
Copyright
All content on this website (text, images, logos, etc.) belongs to Keiko & Hana and may not be used without written permission.
claim
Please send your complaint in writing to xxx. We strive to respond within 1-2 business days.
Applicable Law
These general terms and conditions shall be governed by Japanese law.